Increasing Proactive Cloud Management to Meet Aggressive Customer Timelines
At a Glance:
- Key Challenge: Following an M&A event, there was an urgent need to transition a subsegment of inherited hosted customers to modern technology and cloud service.
- Solution Provided: Comprehensive cloud migration, modernization, and ongoing support.
- Outcome: Near-perfect uptime, proactive issue management, enhanced stability.
Navigating Post M&A Challenges with Agility and Confidence
Rhapsody®, a digital health enablement platform company with healthcare integration, identity management, and clinical terminology expertise, has become an interoperability pioneer for healthcare providers, health tech builders, and public health teams. Today, over 1,700 market-leading healthcare organizations rely on Rhapsody as their technology foundation for digital transformation.
When the team at Rhapsody learned that a recently acquired subsegment of customers urgently needed to modernize and shift to a new cloud, Rhapsody focused on how to best ensure continued service levels and regulatory requirements without disruption across multiple clouds, including AWS and Azure. Kevin Day, Chief Technology Officer (CTO) at Rhapsody, explains, “We had to figure out a plan for these new customers, and it had to be fast and effective.”
Partnering with ClearDATA for a Smooth Transition
“We have hundreds of customers on AWS but our resources were focused on other priorities. We needed a partner with cloud and healthcare expertise that we could trust. Our requirements included multi-cloud prowess and healthcare security and compliance like HITRUST,” says Day. “ClearDATA quickly stepped up and said ‘you can trust us, we have done this before, and we can make this a smooth transition for your customers.’” This rapid response was critical in addressing Rhapsody’s requirements.
Tailored Solutions for Enhanced Stability and Compliance
To tackle the unique Rhapsody situation, ClearDATA implemented a multi-faceted strategy that included:
- Assessment and Planning: ClearDATA conducted an in-depth assessment of the tech stack that Rhapsody acquired, identifying necessary upgrades, migrations, and modernization efforts to ensure a healthier state.
- Cloud Migration: Facilitating a seamless transition, ClearDATA ensured compliance with healthcare data privacy and security regulations while maintaining operational continuity.
- Proactive Monitoring and Reporting: ClearDATA, with its proactive operations, provides Rhapsody with weekly report cards to monitor system performance.
“ClearDATA quickly stepped up and said ‘you can trust us, we have done this before, and we can make this a smooth transition for your customers.’”
– Kevin Day, CTO, Rhapsody
Achieving Nearly 100% Uptime and Proactive Operations
The collaboration between Rhapsody and ClearDATA yielded remarkable results. “The service has been really good,” says Day. “The way we calculate uptime, it’s been almost exclusively 100% up for each customer,” Day highlights. This improvement allowed Rhapsody to better serve these inherited customers and maintain best-in-class high service standards.
Flexibility and Ongoing Support
Day-to-day flexibility and robust support from ClearDATA have been important for Rhapsody. “Whenever there is a concern or a challenge, we feel confident contacting ClearDATA’s support experts,” Day notes. This relationship helps Rhapsody swiftly address any issues that may arise, further enhancing operational efficiency.
Partnering with ClearDATA brings advanced reliable cloud capabilities and a strategic approach. Rhapsody successfully navigated customer onboarding while ensuring continuity and regulatory compliance.
The partnership with ClearDATA has exceeded the operational KPIs Rhapsody documented, supporting their sustained growth and reliability in the digital health enablement industry.
