At A Glance:
- Key Challenge: Balancing innovation with strict healthcare compliance requirements, and achieving a secure and compliant cloud infrastructure to support growth.
- Solution Provided: Leveraged ClearDATA’s CyberHealth™ Platform and managed services for compliance visibility, Managed Detection & Response for threat protection and mitigation, and the results of an AWS Well-Architected Framework Review (WAFR) to ensure a solid and scalable cloud infrastructure.
- Outcome: Strengthened compliance and security posture, created scalability for onboarding clients, SMB customers nearly doubled, and projections to onboard 40K more accounts in Q1 2025.
Intelibly, founded by periodontist Dr. Eric Rindler, began with one mission: Reduce the friction to healthcare access by creating a platform that seamlessly connects patients with healthcare providers through trusted sources.
Initially focused on dental practices, Intelibly’s platform offers a unified interface for online appointment scheduling from previously untapped sources, making it easier for patients to book appointments and for providers to manage their schedules.
The company’s growth trajectory highlighted the need for a strong and scalable cloud infrastructure to support their expanding operations. Like many healthcare startups, Intelibly faced the ongoing challenge of balancing innovation with the stringent demands of common compliance frameworks like HIPAA and NIST, as well as securing healthcare data from increasingly sophisticated and ever-frequent cyber threats.
Meeting Compliance Head-On in Healthcare
As Anton Domratchev, the CTO of Intelibly, explained, compliance with healthcare regulations is a top priority. “Compliance is probably one of the first things our customers ask,” says Anton. “They ask: ‘Are you compliant with HIPAA?’”
Intelibly had been relying on time-intensive manual processes to manage compliance, which not only consumed valuable resources but also left room for human error—risks no growing healthcare tech company can afford. The team realized it was time to partner with a managed cloud service provider that could deliver the scalability, precision, and confidence they needed to eliminate the internal burden of manually maintaining compliance.
When searching for potential partners, Intelibly didn’t have to look far. “We work with multiple different healthcare stakeholders, both enterprise as well as small- to medium-businesses (SMBs). With our enterprise customers, ClearDATA is a requirement; one of our clients specifically asked us to work with ClearDATA,” says Anton.
By collaborating with ClearDATA, Intelibly was able to leverage the CyberHealth™ Platform, which provided them with much-needed visibility and control over their compliance status. The platform’s regular compliance scans and assessments allowed Intelibly to jumpstart their compliance journey, providing peace of mind as they worked on internal processes.
Anton noted the significant impact of the platform and partnership with ClearDATA, stating it was immediately a “no-brainer” decision to help ensure Intelibly’s continued success. This was what Intelibly had been missing: A partner that could pave the way for them to focus on innovation without compromising on security or compliance, essential factors for a growing startup in a highly regulated industry.
Beyond compliance, Anton appreciates the behind-the-scenes threat detection and investigations that ClearDATA handled through its threat monitoring and intelligence services and integration in the CyberHealth Platform.
“These are threats we wouldn’t be aware of without ClearDATA,” Anton says. He shared that the platform’s threat intelligence helped Intelibly operate and grow more confidently, knowing that ClearDATA was safeguarding their infrastructure against potential risks and vulnerabilities.
Cloud Infrastructure Deep Dive Yields Confidence for Intelibly’s Growth
To best support Intelibly’s cloud infrastructure and their goals for growth, ClearDATA conducted an AWS Well-Architected Framework Review (WAFR), offered to all current customers, which reviews an organization’s current cloud infrastructure and processes. The review resulted in highest marks for Intelibly, with only one minor optimization needed, which was quickly remediated with ClearDATA’s help. It helped assure Intelibly that ClearDATA’s services were working and that their infrastructure was secure and compliant.
“It was good to receive feedback during the review that ClearDATA is doing everything that needs to be done,” says Anton. “We’re doing all the things we need to be doing, and the rest of it has been taken care of.”
The WAFR also provided the cloud intelligence his team needed to solidify and execute on the company’s growth strategy. “The most valuable aspect was reviewing our scalability to onboard large enterprise clients,” Anton emphasized.
Future Growth with ClearDATA’s Expertise
Intelibly is poised for growth, aiming to expand their operations and onboard more customers. Since partnering with ClearDATA in 2021, Inteliby has already nearly doubled its SMB customers. The company projects onboarding 40,000 new customers onto their platform in the first quarter of 2025 alone.
Anton notes that Intelibly plans to strategically leverage ClearDATA’s deep expertise and resources and is looking forward to what’s ahead. With reliance on a healthcare-specialized cloud managed security services provider, they continually avoid the complexities of building an in-house security team and streamline cloud operations so they can focus on core business objectives and building revenue for their growing business.
“ClearDATA’s understanding of the healthcare landscape is something we want to harness as we grow,” says Anton. “That expertise allows us to scale confidently without the need to create and staff our own security and compliance infrastructure.”
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